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Guest Services
Thank you for choosing Brazosport Regional as your healthcare provider of choice. For your convenience, we have a variety of guest services around the hospital to make your stay more comfortable. Please feel free to ask your nurse on duty for additional information.
ATM MACHINE
There is an ATM Machine located in the Emergency Services waiting area.
BRAZOS CAFÉ
The hospital cafeteria is located on the first floor down the hallway from the Front Lobby. Our Café offers sizzling hot food right off the grill, home cooked meals, fresh soup and salad bar, and mouth-watering desserts. It is open during the following hours for patients, visitors and employees.
- Breakfast: 6:30 AM – 10:00 AM
- Lunch: 11:00 AM – 1:30 PM
- Dinner: 4:30 PM – 6:30 PM
- For Snacks/Drinks/Grill: 6:30 AM – 6:30 PM
GUEST/VISITOR TRAYS
- Occasionally, when a relative or unpaid sitter is attending a patient and is unable to leave the bedside, the nurse may arrange for a meal to be provided for them.
- One free meal tray, for each meal, is automatically sent to each pediatric room occupied by a patient fourteen (14) years of age or younger. The parent will be able to select from a regular menu or modified menu as appropriate.
CHAPEL/CHAPLAIN SERVICES
The chapel is located on the first floor across from the Outpatient Registration area, near the Front Lobby. The chapel is open 24 hours a day for meditation, prayer, worship or private conferences. The clergy from the area visit the hospital and are deeply interested in your spiritual welfare. The Brazosport Regional Chaplain Services are available 24 hours a day. To request a visit from the Chaplain-on-Call, please notify your healthcare provider.
GIFT SHOP
The Gift Shop, located in the Front Lobby, is managed by the Brazosport Regional Volunteers and carries a wide selection of snacks and gift items (such as snacks, plants, flowers, cards, stamps, and basic toilettes). The gift shop hours are:
Monday-Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 PM – 6:00 PM
Sunday: 2:00 PM – 6:00 PM
MAIL, FLOWERS AND BALLOONS
Mail, flowers and balloons will be delivered to your room. However, mail received after discharge will be forwarded to your home. Because of the critical nature of our ICU patients, flowers are not allowed in their rooms. If you wish to mail a letter, card, etc., notify your healthcare provider. Stamps are available for purchase in the Gift Shop and a mailbox is located in the Front Lobby.
NEWSPAPERS
The Local Newspaper is distributed daily to patients’ compliments of Brazosport Regional. Local and other newspapers stands are located by the Emergency Services waiting area.
TELEPHONE
Incoming:
Phone calls to patient rooms can be made during the hours of 8:00 AM – 9:00 PM. Each patient has a separate phone number that can be dialed directly. If you do not know your direct-dial phone number, your healthcare provider can give you that number.
Outgoing:
For free local calls, dial “9” for the dial tone, and then dial the number you wish to reach. Long distance calls can be placed by dialing “9-0” for an outside operator. Long distance calls must be made collect or charged to your credit card or calling card. No calls can be charged to your room.
CARE CHANNEL
The C.A.R.E ChannelTM is a 24-hour commercial-free program available for our patients and guests. The program is designed to support a healing environment with more than 70 hours of scenic nature video accompanied by soothing instrumental music. To access this channel, please put your TV on 95.
TELEVISION/RADIO/VCR
A television with cable and a radio are provided in all patient rooms. Patient educational tapes are available through each patient care area. (A VCR can be provided for educational purposes.)
VENDING MACHINES
A vending area is located on the first floor in the Emergency Services waiting area and at the back of the hospital on the first floor near outpatient registration. These are available 24 hours a day, with hot and cold foods. A microwave oven is also available in both areas.
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